The loyalty programme is called World of Hyatt. Registration is free and allows you to earn points and then redeem them for free hotel stays, and also get benefits such as priority check-in, late check-out, access to room upgrades, a free bottle of water every day, free breakfast, exclusive promotions and access to the hotel Club Lounge. The benefits vary depending on the membership level, which depends on the number of points earned during the year (Member, Discoverist, Explorist and Globalist). 

Learn more about the programme and its conditions using the following link: Hyatt loyalty programme| World of Hyatt

Please allow 2 to 3 weeks after your check-out date for the points to reach your World of Hyatt account. 

If you were a member during a qualifying stay but did not add your membership number to the stay, you can request rectification within one year of the check-out date by applying for a previous stay credit (available when you log in to your account) or by contacting Hyatt Customer Service.

Yes, all bookings made through Hyatt's website and call centre earn points and enjoy the benefits of your World of Hyatt membership level.

The extras you consume in hotels can also earn points.

You can redeem your World of Hyatt points for free nights or room upgrades through hyatt.com. Points cannot be redeemed through the Hyatt Inclusive Collection website nor its booking channels. To redeem your points, log in to hyatt.com, select the hotel and dates, and choose the points redemption option during the booking process.

Points expire if the account is inactive for 24 consecutive months. Any activity that earns or uses points resets the validity period. So to avoid points expiring you must do at least one thing that earns or uses points (hotel stay, points redemption, points purchase or transfer, etc.) every 24 months.

Only direct bookings through official Hyatt Inclusive Collection and Hyatt booking channels earn points and enjoy World of Hyatt benefits. Bookings made through third-party systems do not earn points or benefits.

Yes, you can transfer points to another World of Hyatt member or combine them to obtain a reward following the programme terms and conditions.

Preferred Club is a premium room category available at some Dreams and Secrets resorts. It includes rooms in prime locations, personalised check-in and check-out, access to a private lounge with snacks and drinks, superior in-room amenities, and access to private areas in the hotel. Services may vary by hotel. Check the official website of the hotel you want to book to see the benefits on offer to members.

My Favorite Club is a premium option at Alua hotels. It offers superior rooms, preferential check-in and check-out, a private lounge with snacks and drinks, welcome details, superior in-room amenities and access to private hotel areas. Services may vary by hotel. Check the official website of the hotel you want to book to see the benefits on offer to members.

Online check-in is not currently available at Hyatt Inclusive Collection hotels due to the legal requirements in each country. Check-in must be made at the hotel reception.

You can change your booking by contacting Customer Service by phone. +44 8081890023 or email. Changes may imply a change in the cost of the stay.

Cancellation can be done on the website or by calling our Customer Service team on +44 8081890023. Non-refundable or prepaid rates cannot be changed or refunded.

"No shows" are subject to the applicable hotel cancellation policy. Normally a one-night charge is applied as a penalty. The full amount is charged if the booking was made with a non-refundable rate.

• Babies: up to age 1
• Children: from 2 to 12 years of age
• Adults: from 13 years of age.

Call our Customer Service team on +44 8081890023 or add the promocode during the booking process on the official website:

1. Visit the official Hyatt Inclusive Collection website.
2. Choose your hotel and dates.
3. While choosing your room, you'll see a field to enter your promocode.
4. Introduce the code and check that the discount has been correctly applied before completing the booking.

That depends on the conditions for each offer. Always check the promotion conditions to see whether an offer can be combined with World of Hyatt discounts.

If you haven't yet checked in, you can tell us about any issues by contacting Customer Service by email: pmimr-smb.cc@hyatt.com

If you have already ended your stay, use the following email: pmimr-smb.customerservices@hyatt.com

If you are still staying at the hotel and have a complaint, contact the hotel reception team. Our team will help you, listen carefully to your concerns, and do everything possible to improve your experience.

Yes, Hyatt Inclusive Collection guests can easily book transfers and excursions. We have an official system (https://hyatt.triggle.app/) , to see and book a great choice of airport transfer options, excursions and other activities to explore the destination.

Yes, Wi-Fi is free at all Hyatt Inclusive Collection hotels.

Yes, most Hyatt Inclusive Collection hotels offer special menus for guests with food intolerances or special dietary needs on request. It is best to inform the hotel about any special dietary needs before arrival or mention this directly to hotel staff during your stay.

Standard check-in time is 3pm and check-out is 11am, although this may vary depending on the hotel and room availability.

Yes, every room has a safe. The safe may have an extra cost in some hotels. We recommend you check the conditions before your arrival or at the reception desk when you check in.

Yes, but it depends on hotel room availability and may incur an extra cost. We recommend you check with the hotel on arrival to confirm this option. If it is not possible, we invite you to store your luggage and enjoy the hotel facilities until your room becomes available.

Yes, but it depends on hotel room availability and may incur an extra cost. We recommend you check with the hotel on arrival to confirm this option.

Yes, cash payments are accepted, although legal and security limits may apply to large amounts. Please check with the hotel reception team or see current legislation in the hotel location to find out the applicable limit.

International credit and debit cards such as Visa and Mastercard are accepted.

All the rooms provide a minibar. Restocking may not be included and may incur extra costs. We recommend you check the specific conditions with the hotel before your arrival.

Many of our hotels offer supervised children's and youth clubs with sports, games and creative and technological activities adapted for each age group. There are also water parks, play areas, workshops, sports facilities and family shows at most of our hotels.

Our AluaSoul and Secrets hotels are for adults only.

Our hotel restaurants feature children's menus and options adapted for kids, as well as special menus for anyone with food intolerances.

Yes, we have rooms that are accessible for people with reduced mobility. Their availability and the degree of adaptation varies by hotel. We recommend you ask for more information when booking to guarantee your comfort.

Any guests that require special assistance or equipment during the stay should let us know when booking so we can adapt to their needs.

Most Hyatt Inclusive Collection hotels have on-site parking available for a fee. There are also usually public areas nearby where you can park for free, although their availability is not guaranteed and depends on the location and time of year. We recommend you ask the hotel team about conditions, rates and availability of parking before arrival to help better plan your stay.

You can book restaurants on arrival at the front desk or using the official Hyatt Inclusive Collection app after you've checked in and received your room number.

Each restaurant may have its own dress code. See the restaurant section on the official Hyatt Inclusive Collection website or the official Hyatt Inclusive Collection app.

On the official Hyatt Inclusive Collection website or the official Hyatt Inclusive Collection app, in the section on dining options for the selected hotel.

Most hotels offer menus adapted to special dietary needs. Check with the restaurant team or let them know when making your reservation.

You can see this on the hotel's official website or Hyatt Inclusive Collection app, or you can ask at the front desk on arrival. Service includes meals, drinks, activities, entertainment, and other services that depend on the hotel.

Yes, several Hyatt Inclusive Collection hotels offer Day Passes, allowing visitors to use hotel facilities and services for a day without having to stay overnight. You can see Day Pass availability and details on our experiences website: https://bookings.hyattinclusivecollection.com/packages/

Meal swaps depend on the policy at each hotel. You should check with the hotel before arrival.

Meal swaps depend on the policy at each hotel. During peak season or high occupancy periods, changes are not generally possible.

You should check with the hotel before arrival.

For reservations for groups, weddings or special events at Hyatt Inclusive Collection hotels, you should contact our dedicated team directly to get help and advice, and also customise every detail to your needs and preferences. You can ask for information, availability and price estimates by email to our group service team: pmimr-smb.groups@hyatt.com

Pets weighing less than 10 kg (22 lb) are welcome in Hyatt Inclusive Collection hotel rooms and premises. One dog is allowed per room. An extra fee is applied per night, which varies by hotel. More information and a list of participating hotels are available using the following link: https://www.hyattinclusivecollection.com/en/special-offers/welcome-small-dogs/

 Yes, Hyatt Inclusive Collection has a special website for travel agencies: https://bookings.hyattinclusivecollection.com/agencies

The agency must be registered on the website to receive benefits and manage bookings online. Registration is required to make bookings, get competitive commission rates, get a best online rate guarantee and receive personalised support.

Travel agents registered on the Hyatt Inclusive Collection agency website can book stays for their customers at the guaranteed best online rate, quickly and easily manage bookings, get access to exclusive promotions and receive personalised support. Agencies also receive a commission for every booking made through the website.